The Profile of a Successful Debt Collector

Customers are the vital spark of business, providing the revenue that supports sustained success and growth. When customers fail to make full or partial payments on goods or services, it can adversely affect cash flow and hinder progress. Businesses that respond to unpaid charges with in-house receivable efforts often lose crucial time and profits because…

Debt collection

Debt Collection Industry: ACA Intl Convention 2017

This summer, the Seattle Space Needle will point the way to the debt collection industry’s largest event of the year, the ACA International Convention & Expo. The ACA International’s yearly event operates as the debt collection industry’s focal point for innovative ideas, products and services. Collection agencies, collection attorneys, creditors and other professionals will take…

collection and recovery solutions

Collection and Recovery Solutions 2017

Collection and Recovery Solutions 2017 takes place May 10 – 12 at the Four Seasons Hotel, Las Vegas, and is open to senior-level members of the debt collections industry involved in collection, recovery operations, compliance, risk and strategy on a first-come, first-served basis via registration. The conference offers general sessions, receptions, an exhibit hall and…

debt collection values

The Mission of Debt Collection Values

There are certain jobs and industries where cutting corners is acceptable or even considered harmless. The accounts receivable industry, where debt collection values are revered, is not one of them.

“What harm,” one may ask, “is there in not fully complying with state and federal laws, or not documenting business activities such as letters or phone calls?” That type of slack may cut it in some sectors, but not in debt collections.

There are other ways to use and abuse reasonable and customary actions, including the harassment of consumers at their place of employment or contacting them during embargoed hours of the day.