quality assurance

Quality Assurance & Compliance at Debt Collection Agencies

Quality assurance is used in many industries, including manufacturing where it is often called stress testing or failure analysis. Optimized production assures safe drugs in pharmaceuticals, a successful return to earth in aerospace, and seamless functionality in software development. Quality assurance (QA) operations are generally intertwined with government compliance to protect the purchasers of goods…


debt collections

Consumer Spending and Debt Increases Demand for Debt Collections

Two recent reports may drive institutions servicing consumer finances — especially those involved with loans, credit and debt collections — to step up their operations. The American Bankers Association’s Consumer Credit Delinquency Bulletin stated on July 6 that “consumer delinquencies rose in 7 of the 11 individual consumer categories” that it tracks. Just days later,…