ethical debt recovery in the collections industry

The Importance of Compliance in the Collections Industry

Optio Solutions, a prominent player in the industry, has positioned itself at the forefront of compliance efforts, setting a gold standard for collections agencies. Compliance is not just a legal requirement but also a crucial element for long-term success in the collections industry, and for our clients, brand protection. Compliance: A Legal and Ethical Imperative…

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Optio Solutions Man Studying

The Impact of the CFPB’s Debt Collection Regulation F on the Top Debt Collection Agencies.

Debt collection is a highly regulated business, the companies that thrive in this setting are leaders in compliance and certification. The Consumer Financial Protection Bureau (CFPB) released its final ruling for Debt Collection Regulation F (effective November 30th, 2021), which was designed to provide more information for consumers and enable them to communicate with debt…

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How Collection Agency Values Promote Compliance

With collection agency values reaching their highest levels in decades, this may very well be “the golden age of debt collections.” Drilling down through the layers of agency functionality provides some insight into how those values promote compliance. While most of the values support an organizational framework that indirectly influences compliance, the value of respect…

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collection certifications

Three New ACA Intl Collection Certifications

ACA International, the Association of Credit and Collection Professionals, is rolling out three new collection certifications in 2018. Two of the certifications, Professional Collection Management and Collection Industry Professional, are detailed on the organization’s Education & Training page while the educational phase of Credit and Collection Compliance Attorney certification will debut at the ACA International…

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