Does Early-Stage Outsourcing Improve Delinquency Outcomes? Yes. Early-stage outsourcing helps lenders and credit unions improve recovery rates, reduce staff strain,...
Optio Solutions Blog
View allAdvanced TechnologyArtificial IntelligenceAutoAuto LendersBrand ProtectionCertificationComplianceConferencesCustomer ExperienceDebt CollectionDigital LoansEducationEnergy and UtilitiesEthical Debt CollectionFinancial ServicesFirst-party CollectionsFlat Fee CollectionsLegalMultichannel CommunicationsOmni-Channel CommunicationsPredictive AnalyticsPress ReleaseRecovery StrategiesRisk ManagementStudent LoansTax Season StrategyThird Party CollectionsUncategorized
December 4, 2025
PYMNTSÂ reports that 66 percent of consumers live paycheck to paycheck, and 42 percent now do so out of necessity. At...
November 20, 2025
Credit unions are seeing more volatility in delinquencies than they have in years. One month looks manageable and the next...
November 13, 2025
How to Reach Members Faster When They Stop Responding When members fall behind on payments, the hardest part isn’t always...
November 7, 2025
A new report from the New York Federal Reserve — cited by ABC News — shows household debt in the...
October 30, 2025
Most lenders treat delinquency as an event, something that happens when a borrower misses a payment. But in reality, default...
October 17, 2025
Across banks, credit unions, and finance companies, collections are still divided into two worlds: first-party (internal) and third-party (outsourced). Operationally,...
October 6, 2025
Debt recovery is not just about collecting balances. It is about understanding people. Behind every delinquent account is a story, not...
September 24, 2025
The collections industry is evolving quickly. Traditional phone calls and letters, once the backbone of recovery strategies, are no longer...