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Multiple Call Centers, Bilingual Reps at Collection Agencies

Launching and maintaining best-in-class debt collection agencies requires a tremendous effort and an ongoing commitment to compliance, certification, data security, and collections technology. Recent articles in this blog have also discussed the importance of having highly qualified people in client relations and operations. Client relations teams are responsible for ensuring that clients are satisfied with…

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12 Questions to Ask Before Hiring a Collection Agency: pt 1

Many companies procrastinate hiring a collection agency because they simply don’t know what they don’t know about the credit and collections industry. Consequently, businesses often struggle to formulate a list of specific questions before hiring a collection agency. This uncertainly may lead to delay — a major factor in poor debt recovery — and consequently,…

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